Regional Account Director (Western, NY)

Company: aptihealth
Location: Buffalo
Posted on: January 16, 2026

Job Description:

Job Description Job Description Life at aptihealth aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You’ll join a mission-driven team that’s curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We’re proud to be named one of the world’s top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we’re building a better, more accessible future for mental health. What We Offer The chance to make life better for millions of people Smart, supportive colleagues who care about what they do A place where new ideas quickly turn into real results A culture that values curiosity, collaboration, and inclusion A team built on trust, accountability, and continuous learning The Role As a Regional Account Director, you will play a critical role in expanding and strengthening aptihealth’s patient referral network. You will be responsible for building, managing, and deepening strategic relationships with primary care providers, hospital systems, and specialty practices to drive consistent, high-quality referrals into our behavioral health programs. In this role, you’ll act as a trusted partner to clinical and administrative stakeholders, aligning their needs with aptihealth’s integrated mental health solutions and ensuring a seamless referral experience. Your work will directly support our mission to improve access to mental health care and deliver meaningful outcomes for patients and communities. Requirements Must be based within 1 hour of Buffalo, Rochester, or in Hudson Valley Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required; master’s degree preferred. 5–7 years of experience in customer success, account management, or business development in healthcare, including direct engagement with primary care practices and hospital systems. Clinical licensure in a human services or healthcare field (such as RN, LCSW) is strongly preferred Demonstrated knowledge of the healthcare landscape, with the ability to navigate patient referral workflows and applicable regulatory requirements Exceptional interpersonal and communication skills, with the ability to build trust and rapport with healthcare professionals. Willingness and ability to travel locally 3–5 days per week (within an approximately one-hour driving radius) to meet with prospective referral partners; reliable transportation and a valid driver’s license required. Analytical mindset with the ability to interpret data to drive decision-making. Proven track record of meeting and exceeding sales or growth targets. Self-motivated, with the ability to work independently and as part of a team. Passion for improving mental health outcomes and a commitment to aptihealth's mission. Responsibilities Strengthen Customer Relationships: Develop and nurture relationships with primary care physicians, hospitals, and specialty groups within your designated territory. Understand their unique needs and ensure they have a positive experience working with aptihealth. Drive Growth: Collaborate with healthcare providers to identify opportunities for expanding the use of aptihealth's services. Advocate for our solutions and promote their benefits in improving patient outcomes. Training and Onboarding: Provide comprehensive training and support to healthcare providers to ensure they understand our platform, referral processes, and how to maximize its value for their patients. Data Analysis: Utilize data and analytics to identify trends, opportunities, and challenges in the referral process. Work with providers to optimize their utilization of our services Feedback Loop: Establish a robust feedback mechanism to collect input from healthcare providers and relay it to aptihealth's product and operations teams. Help shape the development of our solutions based on real-world feedback. Meet and Exceed Targets: Achieve quarterly and annual targets for patient referral growth within your territory, in collaboration with our sales and marketing teams. Documentation and Reporting: Maintain accurate records of interactions, progress, and key metrics using our CRM system. Job Type: Full-time, salaried Location: Field-based role supporting the Western New York region Compensation: $150,000 - $175,000 annually Final salary will be determined based on a variety of factors, including but not limited to relevant experience, skills, geographic location, internal equity, and overall qualifications. Benefits Comprehensive Medical, Dental, and Vision plans available Paid Time off, Sick Time and Paid Company Holidays 401k Retirement Savings Program with 2% Company matching Voluntary Life Insurance Employee Assistant Program (EAP) About aptihealth aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost. At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our team, products and community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us. To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our team members or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes. For more information, please contact us at: aptihealth, inc. 1785 Route 9 Clifton Park, NY 12065

Keywords: aptihealth, Cheektowaga , Regional Account Director (Western, NY), Sales , Buffalo, New York