Customer Service Representative ($20 PH starting)
Company: SPECTRUM
Location: Buffalo
Posted on: April 16, 2024
|
|
Job Description:
CUSTOMER SERVICE REPRESENTATIVE $20/HOURNext Start Date: May 28,
2024IN-OFFICE POSITION-Cheektowaga, NYTraining Schedule:
Sunday-Thursday 1:00PM-9:30PMEVENING AND WEEKEND AVAILABILITY
REQUIRED - -At a GlanceFull-time entry-level to mid-level customer
service role troubleshooting and resolving technical cable and
video service issues, including repair, billing, and
accounts.Profile: A tech-savvy problem solver who can multitask to
repair a variety of services and equipment. Video Repair
Representatives use patience and effective communication skills to
uncover customer needs, answer questions, and leave a positive
impression on customer interactions.Benefits include fully paid
training and time off, comprehensive health packages, retirement
savings, free Spectrum services where available, and more. -Who are
you?No matter your background, our training program can put you
ahead of the curve on all the latest Spectrum video technology.
We'll help you develop the skills to get comfortable in your role.
Your dedication and resourcefulness, paired with the strength of
our leading suite of video products, keep video services flowing
smoothly and customers satisfied. Your attention to detail is
essential; you'll keep a record of actions taken and create
documents that ensure your customers' service histories are
available for future Representatives. All of this creates and
maintains positive customer experiences. If you're ready to learn,
this is a role with a lot of potential.What is the Video Repair
Representative role?It's about building relationships and turning
the knowledge you gain in training into customer service wins.
Video Repair Representatives make a real difference to customers
and the company, providing over-the-phone video support and repair
services that keep people connected. You'll have advanced
diagnostic tools to help you address technical inquiries and get
services running smoothly, talking customers through fixes you can
make together. If an issue calls for extra attention, bring in
additional internal support and field technicians to get things
back on track. Understanding the products and your customers' sense
of urgency will help you create a satisfying customer
experience.It's all about learning and growing.This may be new for
you, but the journey is all mapped out. There's a lot to learn, and
our thorough, fully paid training can make you an authority on
Spectrum's industry-leading Video products and services in about a
month. After that, you'll be ready to identify issues with
customer-facing systems and troubleshoot like a pro. The industry
moves quickly; to stay on top of it, we provide training updates to
keep you current on our newest products, services, and upgrades so
you'll be ready for any question that comes your way. One-on-one
time with department leaders and additional support give you
everything you need to create a streamlined process for your
customers and yourself. -With a deliberate path to success. -We
believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. - With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Take your first
step toward a long and rewarding career with Spectrum.The benefits
are clear.In addition to the core benefits - industry-leading
retirement savings and 401(k) plans, comprehensive health care
insurance options, dental and vision plans, flexible spending,
family leave, and paid training and time off - we offer free
Spectrum products and services where available, education
assistance tuition reimbursement, employee discounts, and a
selection of other programs to support team members and their
families.What's required to get started? -The minimum
qualifications for the Internet/Voice Representative areAbility to
read, write, speak and understand EnglishHigh School Diploma or GED
-Preferred qualification6 months or more customer service
experience1 year or more working with computers and multiple
software applications6 months or more heavy volume phone experience
in a customer service/call center job -Are you ready to join our
team? -Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. - We
recommend taking the assessment in a distraction-free environment.
- - CRP113 2024-30146 2024 Here, employees don't just have jobs,
they build careers. That's why we believe in offering a
comprehensive pay and benefits package that rewards employees for
their contributions to our success, supports all aspects of their
well-being, and delivers real value at every stage of life.A
qualified applicant's criminal history, if any, will be considered
in a manner consistent with applicable laws, including local
ordinances.The pay for this position has a salary range of $20.00
to $25.25. The actual salary offer will carefully consider a wide
range of factors, including your skills, qualifications, experience
and location. Also, certain positions are eligible for additional
forms of compensation such as bonuses.Get to Know Us Charter
Communications is known in the United States by our Spectrum
brands, including: Spectrum Internet -, TV, Mobile and Voice,
Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you
join us, you're joining a strong community of more than 100,000
individuals working together to serve more than 32 million
customers in 41 states and keep them connected to what matters
most. Watch this video to learn more.Who You Are Matters Here We're
committed to growing a workforce that reflects our communities, and
providing equal opportunities for employment and advancement. EOE,
including disability/vets. Learn about our inclusive culture.
Keywords: SPECTRUM, Cheektowaga , Customer Service Representative ($20 PH starting), Sales , Buffalo, New York
Click
here to apply!
|