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Instructional Designer

Company: Delaware North
Location: Buffalo
Posted on: September 18, 2019

Job Description:

The OpportunityAt Delaware North we are driven by our vision to delight guests by creating the world's best experiences today while reimagining tomorrow. Founded and owned by the Jacobs family for more than 100 years, we are a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.

The Opportunity

At Delaware North we have a long history of operational success and we have ambitious goals for our future growth and operating performance. These aspirations are supported by a transformative enterprise-wide initiative called True North. True North re-imagines the Delaware North operating model by creating processes and tools and providing enhanced support to our local teams that will enable us to best serve our guests, clients, and 55,000+ associates.

To achieve these goals, we need people like you. The Content Design Lead is a member of the Operational Excellence team, reporting directly to the Director Operational Excellence User Adoption and is responsible for designing experiential learning experiences to drive adoption for Operational Excellence projects. This role will create training content and platforms to support all phases of projects connected with Operational Excellence.

To ensure we hire the right person for the position, we are open to a remote work arrangement with ability to travel 50% or more as business requires.

What Great Looks Like in the Role

The successful candidate will collaborate with a broad set of partners and audiences, internally and externally. Learnings must have long term goals of project and measurable learning outcomes. Responsibilities include:

Identifies and oversees the development of specific functional and technical training to support user adoption. This includes managing relationships with internal stakeholders and vendors.
Liaises with the Transformational Management Office and other functions to create communication and training plans that drive user adoption to ensure alignment with company goals.
Design and development of programming supports the needs of the Learning Manager, Operational Excellence for projects as well as supporting the development of district, in-unit Subject Matter Experts who support deployment and sustainment efforts.

Required Skills and Experience

Associate or Bachelors' degree or equivalent experience.
7-10 years' experience in instructional design; 2-3 years' experience with project management.
Ability to communicate with stakeholders at all levels across the organization.
Experienced in instructional design for varied delivery methods (e.g. eLearning, Instructor Led Training, Virtual, Job Aids).
Knowledge of Adult learning principles.
Strong working knowledge navigating Enterprise LMS and database systems.
Must be proficient in Microsoft Suite application such as Word, PPT, Excel.
Experienced in working with eLearning and other virtual training delivery platforms.
Demonstrated project and change management experience.
Technical or Soft Skill training certifications/licenses preferred.
Experience in Quality Assurance, lean methodologies or Six Sigma is highly desirable.
Experience with Captivate a plus.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.


Keywords: Delaware North, Cheektowaga , Instructional Designer, Other , Buffalo, New York

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