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Customer Service Representative

Company: Corfu Veterinary Clinic
Location: Corfu
Posted on: June 5, 2024

Job Description:

About Us: Join our dynamic team at a busy six-doctor, fast-paced small animal practice dedicated to providing exceptional care to our clients and patients. Located between Rochester and Buffalo, our clinic is known for its positive and caring environment, where every team member plays a crucial role in creating an outstanding client experience. We are currently seeking an experienced Veterinary Customer Service Representative (CSR) to join our team and contribute to our mission of compassionate care. Position Overview: We are looking for a kind, compassionate individual with a positive attitude and excellent work ethic to serve as our Veterinary Customer Service Representative. As the first point of contact for our clients, you will play a vital role in ensuring their experience with us is welcoming and efficient. If you have previous experience working as a veterinary receptionist or in a similar role within a medical setting, we want to meet you. This is a full-time position with Monday-Friday hours and rotating Saturdays. Responsibilities: - Greet clients in person and over the phone with warmth and professionalism - Schedule appointments and manage the appointment book effectively - Assist with client inquiries, providing accurate information about our services and procedures - Process payments and handle financial transactions with accuracy - Maintain organized client records and ensure all necessary paperwork is completed - Collaborate with other team members to ensure seamless workflow and exceptional client service - Stay calm and focused during busy or stressful times, prioritizing tasks effectively - Demonstrate a commitment to learning and growing in your role, taking on additional responsibilities over time Requirements: - Previous experience working as a veterinary receptionist or in a similar customer service role within a veterinary or medical setting is REQUIRED - Excellent communication and customer service skills - Ability to multitask and work efficiently in a fast-paced environment - Positive attitude and willingness to work collaboratively as part of a team - Compassionate demeanor and genuine love for animals - High school diploma or equivalent Benefits: - Competitive wage starting from $16.00 per hour, commensurate with experience and skills - 401(k) matching - Health insurance coverage - Dental and vision insurance plans available - Paid time off - Employee uniform allowance - Generous employee discount - Supportive and inclusive work environment with opportunities for career growth We are excited to meet individuals who share our commitment to providing exceptional client service and contributing to a positive work environment. Apply today and take the next step in your veterinary customer service career! Employment Type: Full Time Bonus/Commission: Yes

Keywords: Corfu Veterinary Clinic, Cheektowaga , Customer Service Representative, Hospitality & Tourism , Corfu, New York

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