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Internal Customer Service Representative

Company: Logan's Linens
Location: Batavia
Posted on: May 15, 2024

Job Description:

`*QUALIFICATIONS:*1. Must be able to take and follow directions.2. Maintain acceptable body hygiene and appearance per employee Handbook.3. Sit for extended periods of time.4. Able to complete duties accurately.5. Must be able to communicate with customers and coworkers effectively and professionally.6. Must be able to read and write English.7. Must be able to accurately perform simple mathematics.8. Must be punctual.9. Must be able to multitask.10. Must understand and observe all safety guidelines and recommendations.*RESPONSIBILITIES:*1. Complete monthly/weekly Clean to Soil Ratio Reports, Par Evaluations, and EMS Reporting2. Manage scrub inventory in consignment room.3. Monthly visits with clients that require onsite meeting vs. phone call.4. Represent and field phone calls/emails from Clinics and other customers as needed.5. Manage incoming COG from clinic base and follow COG process throughout the plant.6. Train client base on how to utilize online web portal.7. Manage lost items.8. Make changes in software by adding/changing items and par levels, adding departments, creating online ordering setup and other reporting as assigned.9. Keep communication flowing from the plant to CSM and Plant team shortages/transportation issues/plant equipment issues/outgoing scrub orders.10. Participate in Installs and deinstalls as needed.11. Order, receive-in, and label all scrub orders. Follow new scrub process to ensure correct delivery to client.12. Receive packing slips in Concur.13. Assist in placing customer orders.14. Assist in answering general phone calls in the office.15. Handle billing for direct sales and scrub orders16. Additional tasks as assigned - Additional duties can include being required to work in the Flatwork and/or Dryfold departments as needed.Job Type: Full-timePay: From $20.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* Dental insurance* Flexible schedule* Health insurance* On-the-job training* Paid time off* Referral program* Vision insuranceExperience level:* 1 yearShift:* Day shiftWeekly day range:* Monday to FridayWork setting:* Hybrid work* OfficeWork Location: Hybrid remote in Batavia, NY 14020by Jobble

Keywords: Logan's Linens, Cheektowaga , Internal Customer Service Representative, Hospitality & Tourism , Batavia, New York

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