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Training Manager, Operational Excellence

Company: Delaware North
Location: Buffalo
Posted on: September 18, 2019

Job Description:

The OpportunityAt Delaware North we have a long history of operational success and we have ambitious goals for our future growth and operating performance. These aspirations are supported by a transformative enterprise-wide initiative called True North. True North re-imagines the Delaware North operating model by creating processes and tools and providing enhanced support to our local teams that will enable us to best serve our guests, clients, and 55,000+ associates.

To achieve these goals, we need people like you. The Training Manager is a member of the Operational Excellence team, reporting directly to the Director Operational Excellence User Adoption and is responsible to design experiential learning experiences to drive adoption for Operational Excellence projects. Collaborates with a broad set of partners and audiences, internally and externally.

To ensure we hire the right person for the position, we are open to a remote work arrangement with ability to travel 50% or more as business requires.

What Great Looks Like in the Role

This critical role will create learning experiences to support all phases of projects with the goal of sustaining adoption over time. Successful candidate will identify and oversee the development of specific functional and technical training to support user adoption, and partner with key stakeholders to create communication and training plans that drive user adoption in alignment with True North programs.

Required Skills and Experience

Associate or Bachelors' degree or equivalent experience
7-10 years' experience that includes 2-3 years' experience with project management.
Ability to communicate with stakeholders at all levels across the organization.
Demonstrated project and change management experience.
Knowledge of Adult learning principles.
Experienced in instructional design for varied delivery methods (eLearning, Instructor Led Training, Virtual)
Strong working knowledge navigating Enterprise LMS and database systems.
Must be proficient in Microsoft Suite application such as Word, PPT, Excel.
Experienced in working with eLearning and other virtual training delivery platforms.
Experience in Quality Assurance, lean methodologies or Six Sigma is highly desirable.
Technical or Soft Skill training certifications/licenses preferred.

Conditions of EmploymentAll applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.



#LI-PE1

Equal Employment OpportunityDelaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Who We AreAt Delaware North we are driven by our vision to delight guests by creating the world's best experiences today while reimagining tomorrow. Founded and owned by the Jacobs family for more than 100 years, we are a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.

Keywords: Delaware North, Cheektowaga , Training Manager, Operational Excellence, Executive , Buffalo, New York

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